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Frequently asked questions

All your essential need-to-knows
About us
  • Do you offer a Yes/No test First Step

    No, we run the chosen test when required and all results are available to view when the report is ready. We aim to give you all the information and don’t hold anything back to allow you to feel better quicker.

  • How do I get in touch with you?

    You can email us anytime via Email or speak to us via LiveChat which is open 24 hours a day 7 days a week.

  • Are your tests available at the doctors?

    No – We are an Independent testing company.

  • What quality control measures do you take?

    Our tests are fully accredited assessed to ISO 9001 and standards. We have fully trained LifeLab technicians and our technology is maintained following strict Q&A controls. Auditing is completed to assure high reproducibility figures.

About the tests
  • What is a blood test?

    A blood test is a scientific examination of a sample of blood. Our test measures the presence of IgE (allergy) and IgG4 (intolerance) antibodies to specific allergens using a modified Elisa in-vitro technique.

  • Why are your blood tests more expensive than hair tests?

    Blood testing is usually a much longer process than hair testing, and our staff have to be fully trained to handle biological samples, and ensure the appropriate kits are sent out to clients for the collection of their sample. The blood must be stored appropriately on arrival and it is more time sensitive as blood biodegrades quickly. For this reason, we recommend once you have taken your blood sample it is very important to send this back in the postage paid envelope the same day.

  • What’s the difference between blood and hair testing?

    Hair testing is a type of holistic therapy which measures subtle energies to make a diagnosis, whereas, blood testing is a more in-depth test which produces results based on in-vitro diagnosis.

  • What do you test for?

    Our tests measure antibodies in the blood of the patient, which show if the patient reacts against specific foods and allergens.

  • Are your tests just for food?

    No we also include non-food items are included on our Complete Body Test.

  • How soon will I receive my test?

    You should receive your test kit within 3 working days after purchase. Once your sample arrives back to our lab your results will be ready within 5-7 working days.

  • What happens to my blood after you have tested it?

    All biological specimens are put into Biohazard waste and is incinerated – this happens immediately after testing.

  • What do you do with my DNA afterwards?

    All biological specimens are put into Biohazard waste and is incinerated. We do not keep any DNA anywhere in our laboratory.

  • I haven’t received my kit yet. When should I get in touch to let you know?

    If you haven’t received your kit within 3 working days of ordering, please contact us for assistance – you can contact us via email or LiveChat.

  • I’ve lost my instructions. Can you send me some more or can I download them?

    All instructions are detailed on the website. Alternatively feel free to contact us either via LiveChat or email and the team will advise you on where to find the detailed instructions.

Taking the tests
  • How do I take the test?

    You collect a small blood sample by pricking your finger with the special, painless lancet included in your kit. You can watch a full step – by – step video by clicking here. We then ask that you return your sample to us within 24 hours.

  • Does it hurt to take the blood test?

    We have designed the test to be as non-invasive as possible. The lancets are designed to give you the smallest, most painless prick possible.

  • Do I have to take the blood from my finger?

    We recommend taking the blood from your finger as this would be the easiest place for the blood to be collected in the small vial provided.

  • When should I take the test?

    We recommend taking the sample at the start of the week Monday, Tuesday and sending it back to us within 24 hours. We also recommend you take the blood after you have eaten and had something to drink – do not take the blood first thing in the morning, it will not be as effective then.

  • My blood clots too quickly. What should I do?

    Massage the finger downwards to encourage blood flow, ensure your hands are warm and you have plenty to eat and drink on the day you take the blood. Click here to see our 7 Top Tips for Collecting your Blood Sample.

  • What if I change my mind about taking the test?

    If you are not satisfied with our services, please contact us directly as soon as possible at in order to assist you in resolving any issues. Please note that opening a claim on PayPal will significantly delay our resolution process.

  • What happens if I don’t get enough blood from my two lancets?

    Please contact us and we will send you a replacement kit. There may be a small charge for this – but the team will let you know we chat to you.

Test results
  • How long does it take to receive my results?

    You should receive your results within 5-7 working days. Please note it is 5-7 working days from the date we receive the blood at our lab.

  • Can I download my results?

    Yes, you can save the PDF document to your smartphone or computer.

  • How do you ensure I get the correct results?

    Lifelab ensure that your sample is handled with care under our strict laboratory controls. We also have a 2-person identification step with every sample.

  • What if my attempt at taking blood is not successful?

    If you are not successful please contact us for a replacement kit, ask someone to help you with the sample collection and watch our step – by – step video first, this can make the process a lot easier. Please do not hesitate to contact us for advice if you need any further assistance.

  • Why do my results differ to the test my doctor carried out?

    We do not advise that you replace your medical history or doctor’s prognosis with these results. A Lifelab test is designed to complement a doctor’s opinion, not replace it.

  • How do items appear in my results that I haven’t eaten or drunk?

    This can be caused by a lack of necessary digestive enzymes to successfully break down the said food item (intolerance).

  • What if my results show nothing. Do I get my money back?

    If for any reason you are unsatisfied with your test results, please contact us as soon as possible on in order to assist you in resolving any issues. Please note that opening a claim on PayPal will significantly delay our resolution process.

  • How do I get my results?

    When your report is ready, you will be notified via email. You can then log in to your account and download your results in PDF format.

  • How do I speak to a nutritionist once I’ve received my results?

    Our qualified nutritionists are not always on site in the Lifelab offices so if you have any questions please email our customer care team and we will get our qualified nutritionist to contact you ASAP.

  • Can I print out my results?

    Yes, of course, all you need to do is save your PDF document and print off as normal.

  • What’s the difference between an allergy and intolerance?

    People often get confused between a food allergy and a food intolerance. A food allergy is different from food intolerance. A true food allergy causes an immune system reaction that affects numerous organs in the body. It can cause a range of symptoms. In some cases, an allergic food reaction can be severe or life-threatening. In contrast, food intolerance symptoms are generally less serious and often limited to digestive problems and can change depending on diet and lifestyle.

  • Do you test on children’s blood?

    We do not test children under the age of 5 years old. This is because your child has yet to build up their intolerance levels, so the results may not be accurate.

  • Can I do this test on my baby? Age?

    Whilst we do allow children from the age of 2 and above to be tested there is evidence that allergies are not fully developed until the age of 7. Please check with a medical professional before purchasing.

  • What if I’m on medication?

    The only medication which may affect results are immunosuppressant medications. Anticoagulants may also affect the conduction of the test. If you’re unsure as to whether your medication will affect your results, please seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

  • Do I have to get a doctor to take my blood sample?

    No – this test is designed to perform at home and you can watch a step – by – step video by clicking here.

  • Why do you extract the plasma from my blood?

    The test is designed to work on plasma only, we find that it is a very effective way to perform the testing.

  • Does your test replace a GPs?

    We do not advise that you replace your medical history or doctor’s prognosis with these results. A Lifelab test is designed to complement a doctor’s opinion, not replace it.

  • Can I have a test if I’ve had a recent tattoo?

    Yes, a recent tattoo will not affect your blood sample or results.

  • Do you have to be eating the foods to have the test?

    The development of IgE (allergy) antibodies occurs after first contact with a food. The evidence around the development of IgG (intolerance) antibodies is less clear cut. If you are unsure about this we advise that you seek assistance from our Customer Service team, who will be able to connect you with a nutritionist to help you further.

  • Can you take the test if you have a blood born disease like HIV or hepatitis?

    No, please do not take our test if you have any blood born disease.

  • Do I have to pay to return the test through the post?

    No, postage is included in the test price.

Account information
  • I’ve forgotten my password, what should I do?

    Contact us via email: and we will help you with this issue.

  • I’ve mistyped my email address, what should I do?

    Contact us via email: and we will help you with this issue.

  • Can I change my email address and/or password after I have registered?

    You can do, but please contact us if you have any issues. You should be able to do this one your account if you can’t please contact us via email: or LiveChat. We are open 24 hours a day, 7 days a week.

Coronavirus: Covid-19 & LifelabTesting
  • Is it safe for me to take one of your allergy and intolerance tests?

    Absolutely. We’re cleaning our facilities regularly, particularly our labs. Our Technicians and staff are adhering to the strictest standards of hygiene, cleaning hands on a regular basis and making constant use of hand sanitising stations located throughout the building. The only physical thing we send to you are blood testing kits which are handled with the strictest of hygiene controls. Your results are sent via email so nothing further will be physically sent from our building.

  • Will my results be affected if I have an undiagnosed case of Covid-19?

    Covid-19 has no effect on your results. You can still be confident in the continued accuracy of the results your receive.

  • Will the ongoing pandemic affect the time it takes me to receive my results?

    There may be a small delay in the time it takes us to process samples, but currently we still expect to be able to deliver results within the 3 days we advise in normal circumstances.

  • Can I take a test if I have tested positive for or suspect I have Covid-19?

    As with any infectious disease, we ask that you do not submit samples while still infected. In this particular case, we ask that you complete the recommended isolation period before submitting your sample for testing.

Still unsure of what you need

Our Lifelab Testing™ team can provide unlimited support and advice. You can speak to them on the phone or via live chat.

Buy with confidence

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