Lifelab Testing | Behind the Scenes | Information | Allergies

Our laboratory

Our purpose-built laboratory is designed to produce clinically reliable results

Industry leading laboratory facility and team

The Lifelab Testing UK laboratories at our head office in Castle Donington are part of a custom-built testing facility that has been in operation since 2013 and is accredited to ISO9001:2015.

The moment your sample arrives at our labs it becomes part of a quality assured customer journey overseen by our Laboratory Manager, Joseph Bentley.

Joseph brings with him a wealth of experience as a microbiologist in the pharmaceutical industry having managed labs producing diagnostic results for many years. Joseph is a highly-skilled operations and facilities manager ensuring quality controls and standard operating procedures are adhered to ensuring a first-class client experience.

The latest equipment and partners

We use some of the latest equipment to perform the scientifically validated ELISA (enzyme-linked immunosorbent assay) technique to detect raised IgE (allergy) and IgG4 (intolerance) antibody reactions from your sample.

Our global Allergy & Intolerance partners, DST are certified according to ISO9001:2008 and ISO13485:2016 providing us with equipment and allergens in order to deliver accurate and reliable results to our clients.

The team of scientists at DST have work closely with us to develop an exclusive range of tests that offer a wide range of diagnostic results to varied budgets.

From the CE marked sample collection kits to our secure only dashboard that provides updates on your sample journey and results, we have worked in collaboration to provide the best allergy & intolerance tests in the market.

Our panel of nutritional therapists are all BANT registered and provide clients with post-test support and advise our lab team during product reviews and development.

Fast, effective and reliable process

Our website is designed to allow you to purchase the right test for your circumstances easily and securely online. We do this by providing you will all of the key information on each test, its limitations and also offer an exclusive test recommendation tool to help you make an informed decision based on your symptoms.

Once you have completed your purchase you receive confirmation immediately from us and access to you Lifelab Testing account area. Your sample collection kit is dispatched to your nominated address by the next working day.

Taking your sample is easy with the support of a full set of instructions, online video demonstrations, faqs and 24/7 livechat support. Simply place the sample in the envelope and return to our labs to testing.

Your online account dashboard will be updated when your sample is received and testing has begun. Our lab technicians will then spin your blood sample to extract the plasma for testing. You will receive your results in your dashboard and via email in a colour coded format. Post-test support is provided through access to our nutritional therapists and via email and 24/7 Livechat.

Why IgG4?

We use a globally recognised technique, the ELISA method to test for raised levels of IgG4 to determine if an intolerance to an item is present. IgG4 is an antibody which your body produces to deal with a perceived threat.

In cases of intolerance, your body is perceiving the substance to which it is intolerant as a potential threat causing an inflammatory response or the symptoms you’re experiencing.

We only test IgG4 as we and our partners have found that is provides less fault positive results therefore ensuring we only report on items that you are intolerance to.

Discover more about IgG4 testing here.

Fully qualified team

Our Scientific Expertise

Donna, the lead of LifeLab's care team

Expert Nutrition & Care Team

Help and support is provided by a team of nutritionists, nutritional therapists and experienced customer care advisors.

With over 10 years’ experience in providing superb customer service, Donna Mastriani-Taylor oversees the day to day running of our customer service team and processes.

Donna Mastriani-Taylor,
Nutritionist / Care Manager

Joseph, one of LifeLab's professional lab team

Qualified & Experienced Lab Teams

Our specialist allergy, intolerance, and sensitivity testing lab teams comprise expert microbiologists and experienced laboratory technicians.

Joseph Bentley, our laboratory manager, graduated from Aston University studying Biological Sciences and has since then gained 5 years of laboratory experience, meaning your sample is in safe hands.

Joseph Bentley,
Lab Manager

Nida, LifeLab's regulatory expert

Our Regulatory Advisor

Our regulatory expert, otherwise known as a Person Responsible for Regulatory Compliance (PRRC), ensures that our company adheres to legal requirements for health testing.

Nida Ali is a qualified lawyer with experience in creating clinical evaluation reports for the last 6 years.

Nida Ali,
Regulatory Advisor and PRRC

Logos for our endorsed and accredited businesses, ISO, the CMA, and the Farr institute.

Accredited and Endorsed Business

We are an accredited ISO9001 Allergy & Intolerance testing business and proud members of the Complementary Medical Association. Read more about the CMA here.

Our tests are also endorsed by Verywell Health and the Farr institute.

Read more about our accreditations and endorsements

Buy with confidence

We're proud of our team and are established members of the scientific community

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