Our laboratory

The Lifelab Testing UK laboratories at our head office in Castle Donington are part of a custom-built testing facility that has been in operation since 2013 and is accredited to ISO9001:2015.

The moment your sample arrives at our labs it becomes part of a quality assured customer journey overseen by our Laboratory Manager, Kate Wooster, and Operations Manager, Jack Clarke.

Kate brings with her a wealth of experience as a microbiologist in the pharmaceutical industry having managed labs producing diagnostic results for many years. Jack is a highly skilled operations and facilities manager ensuring quality controls and standard operating procedures are adhered to ensuring a first-class client experience.

Both are supported by a team of eight laboratory technicians who perform the various testing our labs provide for clients all over the World.

Our website is designed to allow you to purchase the right test for your circumstances easily and securely online. We do this by providing you will all of the key information on each test, its limitations and also offer an exclusive test recommendation tool to help you make an informed decision based on your symptoms.

Once you have completed your purchase you receive confirmation immediately from us and access to you Lifelab Testing account area. Your sample collection kit is dispatched to your nominated address by the next working day.

Taking your sample is easy with the support of a full set of instructions, online video demonstrations, faqs and 24/7 livechat support. Simply place the sample in the envelope and return to our labs to testing.

Your online account dashboard will be updated when your sample is received and testing has begun. Our lab technicians will then spin your blood sample to extract the plasma for testing. You will receive your results in your dashboard and via email in a colour coded format. Post-test support is provided through access to our nutritional therapists and via email and 24/7 Livechat.