Refund and Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, in its original packaging. You’ll also need proof of purchase in your name.
In the event that kit is returned damaged, incomplete or used, we reserve the right to reduce your refunded amount by up to £15.00.
Please note that returns will need to be sent to your nearest of the following addresses at your own expense as we do not provide shipping or free returns:
Lifelab Testing Ltd, 1A Trent Lane, Bonington Complex, Derby, DE74 2PY, United Kingdom.
You must include a printout of your confirmation or invoice so that we can identify whom the return has come from.
Questions or queries concerning returns can be made to: [email protected]